“Where is my parcel?” is the most common question couriers get. Proactive SMS updates answer it before customers call, cut failed deliveries and free your support team.
Messages that reduce calls and failed deliveries
- Booking confirmation with tracking number.
- Dispatched / in transit updates.
- Out for delivery with rider name and phone.
- Delivery code for secure hand-over.
- Delivered confirmation with time.
- Failed attempt with rescheduling instructions.
- Ready for collection at a pick-up point.
Example messages
- “Your parcel CM1042 is out for delivery today. Rider: John, 0712 345 678. Delivery code: 4821.”
- “Parcel CM1042 is ready for collection at our Westlands office until Sat 5pm. Bring ID.”
For your drivers and riders
- Route and pick-up assignments.
- Shift and schedule changes.
- Safety alerts.
Integrate with your system
Trigger messages from your dispatch or order system via the bulk SMS API as each status changes. Using WooCommerce? See WooCommerce SMS notifications. Let customers reply to reschedule with two-way SMS.
Cross-border routes
Send updates to customers in Uganda, Tanzania and beyond from the same account.
Get started
Create a Connect Media account — SMS from KES 1.0, no minimum top-up, credit that never expires, and one account for Safaricom, Airtel and Telkom. Call +254 707 339 945 or email info@connectmedia.co.ke.
Frequently asked questions
How do courier companies use SMS?
To send booking confirmations, dispatch and out-for-delivery updates, rider details, delivery codes and collection notices.
Can SMS be sent automatically when a parcel status changes?
Yes. Your dispatch or order system can call the SMS API on each status change.
Can customers reply to reschedule a delivery?
Yes. With two-way SMS, replies reach your team inbox or system.