SACCOs and chamas run on trust, and trust runs on information. Members want to know that their contribution was received, when their loan is due and when the next meeting is. SMS delivers that to every member, on any phone.
What to send members
- Contribution confirmations the moment a payment is received.
- Monthly contribution reminders a few days before the due date.
- Loan approval and disbursement alerts.
- Loan repayment reminders and arrears notices.
- Mini-statements with savings and loan balances.
- Meeting and AGM notices, including agenda and venue.
- Dividend announcements.
Automate the alerts that matter most
Manual bulk sends work for meeting notices. For contributions and loans, connect your SACCO system or mobile money collections to an SMS API so each member gets an instant, personal confirmation. See how payment confirmation SMS works.
Add USSD for self-service
When members start calling the office for balances, it’s time for a USSD menu. Members dial a code, enter a PIN, and check savings, loan limits or statements themselves — no app or data needed. Read about SMS banking and USSD.
Protect member data
Financial messages are sensitive. Never include full account numbers or PINs in an SMS, limit who in the office can send bulk messages, and follow Kenya’s data protection rules — see our guide to SMS and the Data Protection Act.
Get started with Connect Media
Connect Media provides Bulk SMS, USSD and IVR for Kenyan businesses from one dashboard and API. Create an account to start sending, see pricing, or email info@connectmedia.co.ke.
