Last updated: 28 September 2026
This policy explains how Connect Media (“we”, “us”) collects and uses personal data when you visit connectmedia.co.ke, use our dashboard at dashboard.connectmedia.co.ke, or use our SMS, USSD, IVR and voice services and API. We process personal data in line with the Kenya Data Protection Act, 2019.
Who we are
Connect Media, Ridgeways off Eastern Bypass, P.O. Box 1161–00200, Nairobi, Kenya. Email: info@connectmedia.co.ke. Phone: +254 707 339 945.
Data we collect
- Account data: name, business name, email address, phone number and login details when you register.
- Billing data: top-up amounts, payment references and transaction history. We do not store full card details.
- Messaging data: recipient phone numbers, message content, sender IDs, delivery reports and replies that pass through our platform when you send or receive messages.
- Contact lists: phonebook entries and groups you upload.
- Technical data: IP address, browser type, device information, API request logs and cookies.
- Communications: emails, calls and support requests you send us.
How we use data
- To provide the service: deliver messages, route them to mobile networks, show delivery reports and bill your account.
- To secure the platform, prevent fraud, spam and misuse, and comply with telecom regulations.
- To support you and send service notices such as low balance or security alerts.
- To improve our website and services.
- To send marketing about our own services, only where you have agreed or where the law allows. You can opt out at any time.
Your role and ours for messaging data
When you send messages to your own customers, you decide who receives them and what they say. For that data you are the data controller and we act as your data processor. You are responsible for having consent or another lawful basis to message your recipients and for honouring opt-out requests. See our guide to SMS marketing and the Data Protection Act.
Sharing
We do not sell personal data. We share it only with:
- mobile network operators and messaging partners needed to deliver your messages;
- payment providers that process your top-ups;
- hosting, email and support providers that help us run the service, under confidentiality obligations;
- authorities, where the law requires it.
Messages to international numbers are passed to partners that deliver in the destination country, so data may leave Kenya. We only do this where it is needed to deliver your messages, with appropriate safeguards.
Retention
We keep account and billing records while your account is active and afterwards for as long as legal, tax and dispute requirements need. Message logs and delivery reports are kept as long as needed to provide reports and meet regulatory requirements, then deleted or anonymised.
Security
We use encrypted connections (HTTPS/TLS), hashed API keys, access controls and monitoring to protect data. No system is perfectly secure, so keep your password and API keys private and tell us immediately if you suspect misuse.
Cookies
Our website and dashboard use cookies to keep you signed in, remember preferences and understand how the site is used. You can block cookies in your browser, but the dashboard may not work without them.
Your rights
Under the Data Protection Act you may ask to access, correct or delete your personal data, object to or restrict processing, withdraw consent and request data portability. Email info@connectmedia.co.ke. If you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner (ODPC).
Changes
We may update this policy. We will post the new version here with a new date and tell account holders about significant changes.
See also our Terms of Service.