Connect Media’s IVR API lets Kenyan businesses build voice menus, route calls and run automated outbound calls — useful for customers who prefer to call, or for reaching people without relying on SMS or data.
What you can build
- Voice menus for support lines and call routing
- Automated outbound calls for reminders and alerts
- Voice-based OTP and verification as a fallback to SMS OTP
- Call centre queueing and department routing
How it works
Set up your IVR flow through the Connect Media dashboard and connect it to your number. API and webhook details for handling call events are in the developer documentation.
Why Connect Media
Voice still matters for customers who don’t want to read a menu or don’t trust an SMS link. Running IVR on the same dashboard as SMS and USSD means one account, one API key, and delivery reporting in the same place.
Other channels
Combine IVR with Bulk SMS for text follow-ups or USSD for self-service menus — see all three on the Connect Media homepage.
Get started
Create a free account on the Connect Media dashboard, or email info@connectmedia.co.ke to discuss your call flow.
Frequently asked questions
What is IVR?
Interactive Voice Response (IVR) is an automated phone system that plays voice menus and routes callers based on their key presses.
Can I run automated outbound calls?
Yes. You can run automated call flows for reminders, collections and follow-ups, as well as inbound voice menus.
Does IVR use the same account as SMS and USSD?
Yes. IVR runs on the same Connect Media dashboard and API key as Bulk SMS and USSD.