Last updated: 28 September 2026
These terms apply to your use of connectmedia.co.ke, the dashboard at dashboard.connectmedia.co.ke and Connect Media’s SMS, USSD, IVR, voice and API services (the “Service”). By creating an account or using the Service you agree to them.
Who we are
Connect Media, Ridgeways off Eastern Bypass, P.O. Box 1161–00200, Nairobi, Kenya. Email: info@connectmedia.co.ke. Phone: +254 707 339 945.
Your account
- You must give accurate information and keep it up to date.
- You are responsible for everything done with your account, password and API keys. Keep them secret and tell us at once if they are compromised.
- If you use the Service for a business, you confirm you have authority to act for that business.
Credit and payment
- The Service is prepaid. You top up credit, and each message or session is charged at the rates shown in your dashboard or agreed with us.
- There is no minimum top-up, and credit does not expire while your account remains in good standing.
- Long messages are billed per SMS part, and Unicode messages (for example with emoji) use more parts. See pricing.
- Charges apply to messages accepted for delivery, including messages that later fail because numbers are invalid, switched off or blocked.
- Credit is not refundable or transferable unless we agree in writing or the law requires it.
- We may change prices with notice. Changes do not affect credit already used.
Acceptable use
You must not use the Service to send:
- messages to people who have not agreed to receive them, or further messages to people who have opted out;
- spam, scams, phishing or fraud, or messages impersonating banks, mobile networks, government or other organisations;
- illegal, hateful, threatening or adult content, or content promoting illegal gambling;
- anything that breaks the Kenya Information and Communications Act, the Data Protection Act, 2019, Communications Authority of Kenya rules or the laws of the destination country.
Commercial messages must identify the sender and include a simple way to opt out. Sender IDs must be registered and must belong to you or to a business you are authorised to represent.
Our rights
We may review, delay, block or refuse messages, and suspend or close accounts that break these terms, create a security risk or draw complaints from networks, regulators or recipients. Where possible we will tell you first. Credit used on messages that break these terms is not refunded.
Service availability
We work to keep the Service available and to deliver messages promptly, but delivery depends on mobile networks and partners outside our control. We do not guarantee that every message will be delivered, or delivered within a particular time. Maintenance and network outages may interrupt the Service.
Your data
You own your contact lists and message content. You permit us to process them only to provide the Service. Our Privacy Policy explains how we handle personal data.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.
You agree to cover our losses and costs from claims caused by your breach of these terms or by the content you send.
Ending the Service
You may stop using the Service and close your account at any time by contacting us. We may end the Service on reasonable notice, or immediately for a serious breach.
Changes
We may update these terms. The new version will be posted here with a new date. If you keep using the Service after a change, the new terms apply.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute.
Contact
Questions about these terms: info@connectmedia.co.ke or +254 707 339 945.