Guests travelling to the coast, the Mara or a Nairobi conference want the key details in one place: booking confirmed, pick-up time, check-in instructions. SMS reaches local guests on any phone and international guests on roaming.
What to send
- Booking confirmations with dates, room type and reference.
- Pre-arrival messages directions, check-in time and parking.
- Airport and hotel pick-ups with driver name, phone and vehicle.
- Safari and tour reminders departure times and what to bring.
- Check-out and feedback a thank-you and a one-question rating.
- Offers to past guests low-season deals for those who opted in.
Example messages
- “Hi Sarah, your booking at Coral Bay Resort is confirmed for 12–15 Dec, ref CB-1042. Check-in from 2pm.”
- “Your airport pick-up is confirmed: driver Joseph, 0712 345 678, white van KDA 123B, arrivals gate at 10:30am.”
- “Thank you for staying with us! How was your stay? Reply 1 (Poor) to 5 (Excellent).”
Tips for better results
- Send international guests SMS via international routes using their full country code.
- Schedule pre-arrival messages the day before arrival — see scheduled SMS.
- Collect ratings with SMS surveys and follow up low scores quickly.
- Get consent before sending promotions to past guests.
Related
SMS reminders · SMS to Tanzania · SMS for events
Get started
Create a Connect Media account — SMS from KES 1.0, no minimum top-up, credit that never expires, and one account for Safaricom, Airtel and Telkom. Call +254 707 339 945 or email info@connectmedia.co.ke.
Frequently asked questions
How do hotels use SMS?
For booking confirmations, pre-arrival details, pick-up arrangements, check-out thank-yous, feedback and offers to past guests.
Can we SMS international guests?
Yes. Use the guest's full international number and Connect Media delivers through international routes.
Can guests reply to our messages?
Yes. With two-way SMS, replies arrive in your dashboard inbox.