Most car owners forget their next service until something goes wrong. A reminder SMS brings them back on time — and a quick update when the car is ready saves your team dozens of calls a day.
What to send
- Service reminders by date or estimated mileage.
- Job updates car received, quote ready, parts ordered, ready for collection.
- Insurance and inspection reminders before expiry dates.
- Quote approvals reply YES to approve extra work.
- Offers tyre, battery and seasonal service deals for opted-in customers.
- Test drive and viewing confirmations for dealers.
Example messages
- “Hi James, your Toyota KBX 123A is due for its 60,000 km service. Book on 0700 000 000 or reply BOOK.”
- “Your car KBX 123A is ready for collection. Balance: KES 12,400. Open until 6pm.”
- “Quote for KBX 123A: brake pads + labour KES 8,500. Reply YES to approve.”
Tips for better results
- Store the service date and mileage at every visit so reminders can be scheduled — see SMS reminders.
- Use two-way SMS for quote approvals and bookings.
- Include the number plate so customers with several cars know which one you mean.
- Send offers only to customers who opted in.
Related
Scheduled SMS · SMS for insurance · SMS templates
Get started
Create a Connect Media account — SMS from KES 1.0, no minimum top-up, credit that never expires, and one account for Safaricom, Airtel and Telkom. Call +254 707 339 945 or email info@connectmedia.co.ke.
Frequently asked questions
How do garages use SMS?
For service reminders, job progress updates, quote approvals, insurance and inspection reminders and offers.
Can customers approve a quote by SMS?
Yes. With two-way SMS, customers reply YES to approve and your team sees it in the inbox.
How do we remind customers about their next service?
Record the service date at each visit and schedule a reminder SMS before the next one is due.