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SMS for County Governments and Public Institutions

Public notices on a website or notice board reach only a fraction of residents. SMS, USSD and voice reach every phone, in English, Swahili and local languages, making them effective channels for county governments and public bodies.

NoticeRates due 30th

What to send

  • Revenue reminders land rates, business permits and market fees, with payment details.
  • Public notices meetings, public participation forums and deadlines.
  • Service updates water interruptions, road works and clinic outreach days.
  • Emergency alerts floods, disease outbreaks and security advisories.
  • Citizen feedback service ratings and complaints by SMS or USSD.
  • Staff communication for county employees and field officers.

Example messages

  • “Reminder: land rates for 2026 are due by 31 March. Pay via Paybill 123456, Acc = your plot number. Waivers apply before the deadline.”
  • “Public participation forum on the county budget: Thursday 10am at the County Hall. All residents welcome.”
  • “Flood alert: residents near the river in Ward X are advised to move to higher ground. Emergency line: 0700 000 000.”

Tips for better results

  • Offer important messages in Swahili and local languages, and by voice for residents who prefer listening.
  • Use SMS or USSD surveys for public participation feedback.
  • Use one official sender ID so residents can tell genuine notices from scams.
  • Keep contact lists secure and use them only for their stated purpose.

Related

Bulk messaging · USSD · SMS for utilities

Get started

Create a Connect Media account — SMS from KES 1.0, no minimum top-up, credit that never expires, and one account for Safaricom, Airtel and Telkom. Call +254 707 339 945 or email info@connectmedia.co.ke.

Frequently asked questions

How can county governments use bulk SMS?

For revenue reminders, public notices, service updates, emergency alerts, citizen feedback and staff communication.

Can messages be sent in local languages?

Yes. SMS can be written in any language using standard characters, and voice messages can be recorded in any language.

Can residents respond?

Yes. Two-way SMS, USSD menus and IVR let residents reply, rate services or report issues.