Connect Media helps Kenyan banks, SACCOs and microfinance institutions reach account holders on the channel every customer already has: their phone. Send transaction alerts over SMS, let members check balances through a USSD menu, and verify logins with one-time passwords — all through one API.
What SMS banking covers
- Transaction alerts — deposits, withdrawals and M-Pesa payment confirmations sent the moment they post
- One-time passwords — login and transaction verification through our SMS OTP API
- Balance and statement requests — members reply to an SMS or dial a USSD menu, no app needed
- Loan reminders — due-date and arrears reminders by SMS, or automated voice calls through IVR
- Two-way support — customer replies land in a shared inbox or your own system
Why the channel matters
Not every member has a smartphone or a data bundle, and app notifications are easy to miss. SMS and USSD work on any handset with network coverage, which makes them the most reliable way to reach an entire customer base — from Nairobi branches to rural SACCO members.
Built for regulated institutions
Financial messaging has to be dependable and auditable. Connect Media provides delivery receipts for every message, opt-in and opt-out tooling aligned to telecom regulation, and peak-load routing with retries so month-end alerts don’t queue behind marketing traffic.
How integration works
Your core banking system or middleware calls the Connect Media API whenever an event fires — a deposit, a login, a missed payment. Request formats, delivery callbacks and two-way inbox endpoints are covered in the developer documentation. Our Nairobi team supports onboarding and sender ID registration.
Get started
Create a Connect Media account to test with your own numbers, call +254 707 339 945, or email info@connectmedia.co.ke to talk through your institution’s requirements. See all channels on the Bulk SMS page.
Frequently asked questions
Does SMS banking work without a smartphone?
Yes. SMS alerts and USSD menus work on any mobile phone with network coverage, with no app or data bundle needed.
Can we send M-Pesa payment alerts?
Yes. Payment confirmations, including M-Pesa alerts, can be sent automatically when your system records the transaction.
Do we get proof that alerts were delivered?
Yes. Every message has a delivery receipt, available in the dashboard and through the API.