Voice SMS — also called voice broadcast — delivers a pre-recorded message as an automated phone call. It reaches people who can’t or won’t read text messages and carries tone and language in a way SMS can’t.
When voice beats text
- Low-literacy and elderly audiences who prefer listening.
- Local languages — record in Swahili, Kikuyu, Luo, Kalenjin or any language your audience speaks.
- Urgent alerts where a ringing phone gets more attention than a text.
- Longer messages that would take several SMS.
How it works
- Record your message or upload an audio file.
- Upload your contact list and pick a time.
- Calls go out automatically; recipients hear the message when they answer.
- Optionally, let them press keys to respond — “press 1 to confirm” — using IVR.
- Review call reports: answered, unanswered, duration and key presses.
Popular uses
- Health reminders — see clinic reminders.
- Farmer advisories — see mFarming.
- Payment and collections reminders.
- Community and NGO outreach — see bulk SMS for NGOs.
Combine voice and SMS
Send an SMS with the details (reference numbers, dates, paybill) and a voice call for the explanation. Or call first and follow up by SMS for those who didn’t answer. See bulk messaging.
Get started
Create a Connect Media account — SMS from KES 1.0, no minimum top-up, credit that never expires, and one account for Safaricom, Airtel and Telkom. Call +254 707 339 945 or email info@connectmedia.co.ke.
Frequently asked questions
What is voice SMS?
Voice SMS, or voice broadcast, is a pre-recorded message delivered as an automated phone call to many people.
Can I send voice messages in Swahili or local languages?
Yes. You record or upload the audio, so any language your audience speaks can be used.
Can recipients respond to a voice broadcast?
Yes. With IVR, recipients can press keys to confirm, choose options or request a call back.